Page 1 of 1

Email Notifications of Private Messages Not Working

Posted: Thu Jun 01, 2017 8:55 pm
by dijmart
I usually get an email notification with PM's but haven't been in the last few days? I checked my settings and it's check marked for me to get them?

Re: Not getting PM notifications.

Posted: Mon Jun 05, 2017 5:41 am
by Enlightened2B
Same thing with me. I rarely check the site anymore, and logged in other day just like that, and had a PM. Never would have known since I never received an email and was wondering why. So, it's not you, something with the site.

Re: Not getting PM notifications.

Posted: Mon Jun 05, 2017 6:28 am
by Webwanderer
It's the same with me. I don't believe that any of the currently active Mods have admin authority to look into it.

Re: Not getting PM notifications.

Posted: Mon Jun 05, 2017 2:53 pm
by dijmart
Webwanderer wrote:It's the same with me. I don't believe that any of the currently active Mods have admin authority to look into it.
Ok, well, thanks for the reply

Re: Not getting PM notifications.

Posted: Wed Feb 21, 2018 12:46 pm
by erict
Did this issue resolve itself prior to these most recent upgrades?

Re: Not getting PM notifications.

Posted: Wed Feb 21, 2018 2:27 pm
by dijmart
erict wrote:
Wed Feb 21, 2018 12:46 pm
Did this issue resolve itself prior to these most recent upgrades?
No

Re: Not getting PM notifications.

Posted: Wed Feb 21, 2018 3:14 pm
by erict
But now it is working?

Re: Not getting PM notifications.

Posted: Wed Feb 21, 2018 4:04 pm
by dijmart
erict wrote:
Wed Feb 21, 2018 3:14 pm
But now it is working?
I don't know. I haven't had a PM, since Jan 2018 I dont come here much anymore, wasnt notified by email that I had a PM, so just read it the other day.

Re: Email Notifications of Private Messages Not Working

Posted: Thu Feb 22, 2018 12:02 am
by erict
After additional testing and some attempts to resolve the problem, it does indeed appear that email notifications of new private messages were not working.

Several attempts to fix the issue were not successful. Instead, I disabled the Private Message feature and enabled an option to email users instead.

On the forum no email addresses are visible. However, the sender's email address is included whenever sending an email via the forum (to enable replying).

Re: Email Notifications of Private Messages Not Working

Posted: Thu Feb 22, 2018 2:14 am
by Webwanderer
Are you saying that the PM function is permanently disabled, or is it a temporary matter?

Re: Email Notifications of Private Messages Not Working

Posted: Thu Feb 22, 2018 2:36 am
by erict
I thought all things were temporary.

Well. I have no solution for time being and it seems better to remove it entirely than leave it where users would not get notified by email.

What do you think?

Re: Email Notifications of Private Messages Not Working

Posted: Thu Feb 22, 2018 5:12 am
by Webwanderer
I have used it extensively over the years. Somethings people just don't want to talk about on the open forum. Another value is that you can have an uninterrupted conversation. And while I didn't get emails on PM's, there was notification that showed up when I signed on. There is also the ability for members to notify Mods when there was something of concern going on in the forum that has not been noticed by a Mod.

Re: Email Notifications of Private Messages Not Working

Posted: Thu Feb 22, 2018 9:53 am
by erict
I re-enabled private messages. The problem is that if a user is no longer visiting the forum, he will never see the message.

I guess it's worth spending more time trying to fix this problem.