Internal Server Error

If you have technical difficulties with the forum, or maybe suggestions or complaints, this is the place. At this stage, it is very important to get a lot of feedback from you the users.
User avatar
erict
Site-Admin
Site-Admin
Posts: 1811
Joined: Mon Nov 22, 2004 9:24 pm
Location: Israel
Contact:

Internal Server Error

Post by erict » Tue Jan 04, 2011 10:13 pm

It seems virtually everyone on the forum team has experienced an "Internal Server Error". I'm gathering more information to help resolve the issue. I'd like to get feedback from as many people as possible on the following questions:

1. Have you experienced an Internal Server Error in the last several days? If so, how often does it occur? When did it begin?
2. Have you experienced unusual slowness?
3. Please describe any other unusual issues/problems that have occurred in the last couple of days

If you've experienced no problems, that information would be helpful as well.

I hope things will be resolved soon, and thanks for the feedback!
"Be sincere; don't ask questions out of mere interest. Ask dangerous questions—the ones whose answers could change your life."

runstrails
Moderator
Moderator
Posts: 2150
Joined: Wed Feb 10, 2010 12:33 am

Re: Internal Server Error

Post by runstrails » Tue Jan 04, 2011 11:08 pm

Hi Eric,
The internal server error started a couple of days ago (for sure I saw it yesterday, possibly the day before too).
The server is very, very, very slow. Its painfully slow to view any post or reply and often it times out with the internal server error.
No other unusual problems other than slowness and the server error.

Thanks for your efforts and a very happy new year to you!

Quinn
Posts: 408
Joined: Thu Feb 18, 2010 3:52 am

Re: Internal Server Error

Post by Quinn » Wed Jan 05, 2011 12:25 am

Started only today for me, but since runstrails mentions it....the pages have been very slow loading for about a week now. Thought that might be my computer. Also got a "virtual memory being upped" message yesterday that may be unrelated.

I got the server error today when I posted. Twice in a row (two separate threads). Later (about an hour ago) it took three tries to get to the site. I just checked, and both posts did go through.

Good luck!

goldieflower
Posts: 304
Joined: Thu Apr 01, 2010 9:09 pm

Re: Internal Server Error

Post by goldieflower » Wed Jan 05, 2011 1:05 am

It's been slow for about 3-4 days - maybe a week.

The Internal Error started yesterday afternoon.

Thank you for looking into this!

randomguy
Posts: 937
Joined: Sat Dec 13, 2008 1:00 am

Re: Internal Server Error

Post by randomguy » Wed Jan 05, 2011 3:50 am

I encountered the internal server error several times before getting the page.
Once time I got a page that looked like the phpBB error page with a message of "too many connections" (db connections I think) Should have captured a screenshot for you...
Do the yellow-rose petals
tremble and fall
at the rapid's roar?
- Basho

User avatar
Natalie
Posts: 559
Joined: Sat May 08, 2010 9:44 am
Location: Florida, USA

Re: Internal Server Error

Post by Natalie » Wed Jan 05, 2011 4:02 am

Hello Eric and thanks for helping. Extremelly slow when switching threads. Got the same error message a few times this morning but not in the last hour or so.
Thanks

Natalie

User avatar
heidi
Moderator
Moderator
Posts: 2703
Joined: Tue Nov 23, 2004 12:37 am
Location: 42nd parallel, Massachusetts, USA
Contact:

Re: Internal Server Error

Post by heidi » Wed Jan 05, 2011 5:11 pm

Very very slow right now.
Heidi
http://www.heidimayo.com
wonderment on the third wave

User avatar
Sighclone
Moderator
Moderator
Posts: 6251
Joined: Wed Feb 13, 2008 6:22 pm

Re: Internal Server Error

Post by Sighclone » Wed Jan 05, 2011 6:19 pm

Internal Server Error for last five days, repeatedly, at all hours.

Very slow switching between threads during same period.

Occasional improvements in performance - such as at the time of this posting, it is better. But still slower than best responses from past.

Good luck, eric -- and thanks.

Andy
A person is not a thing or a process, but an opening through which the universe manifests. - Martin Heidegger
There is not past, no future; everything flows in an eternal present. - James Joyce

User avatar
erict
Site-Admin
Site-Admin
Posts: 1811
Joined: Mon Nov 22, 2004 9:24 pm
Location: Israel
Contact:

Re: Internal Server Error

Post by erict » Wed Jan 05, 2011 6:32 pm

After a long talk with the hosting support, they suggested moving the site to a faster "grid-hosting", but this would require canceling the current account and moving everything manually, and reconfiguring the forum there. This would result in inevitable downtime of several days at best. (To be honest, I don't think I have enough free time to take care of it for the time being) I don't like this option and I rather wait, and hopefully there is a temporary problem with the current hosting or another user on the same server taking up too much of the server resources, something that will resolve itself in time, because I don't think the usage of the forum has grown significantly over the last month. At any given time there seems to be about the same number of members and visitors on the forum as there have been in a long time now.
Now that I think of it, maybe there's something wrong with the database, which results in abnormally long response times, causing all this trouble, in which case faster hosting wouldn't solve anything and I'd have wasted many hours. I wonder if it's possible to find an expert to get help from. But that would probably cost a small fortune. Maybe I should call support again.

Anyway, keep supplying feedback. It's very helpful.
"Be sincere; don't ask questions out of mere interest. Ask dangerous questions—the ones whose answers could change your life."

User avatar
Sighclone
Moderator
Moderator
Posts: 6251
Joined: Wed Feb 13, 2008 6:22 pm

Re: Internal Server Error

Post by Sighclone » Wed Jan 05, 2011 6:40 pm

Right now it is back to normal speed...

Andy
A person is not a thing or a process, but an opening through which the universe manifests. - Martin Heidegger
There is not past, no future; everything flows in an eternal present. - James Joyce

runstrails
Moderator
Moderator
Posts: 2150
Joined: Wed Feb 10, 2010 12:33 am

Re: Internal Server Error

Post by runstrails » Wed Jan 05, 2011 7:47 pm

It's almost back to normal for me. Just a touch slow still, I think (or I could be imagining it). And best of all, no timing out and server errors any more..

User avatar
Natalie
Posts: 559
Joined: Sat May 08, 2010 9:44 am
Location: Florida, USA

Re: Internal Server Error

Post by Natalie » Thu Jan 06, 2011 2:11 am

Haven't had any problems today at all switching between threads. Still a little bit slower than 3 or 4 days ago. No error messages either.

Dan_Clizer
Posts: 120
Joined: Fri Sep 03, 2010 7:07 pm
Location: Bonners Ferry, Idaho

Re: Internal Server Error

Post by Dan_Clizer » Thu Jan 06, 2011 3:36 am

Hi Eric,

No error messages, but have noticed its been slow.

Love,
Dan

User avatar
Sighclone
Moderator
Moderator
Posts: 6251
Joined: Wed Feb 13, 2008 6:22 pm

Re: Internal Server Error

Post by Sighclone » Thu Jan 06, 2011 4:32 am

Eric -

It is MUCH better - 95% of normal. Thanks for your efforts -- maybe they ran some kind of optimizer routine??

Andy
A person is not a thing or a process, but an opening through which the universe manifests. - Martin Heidegger
There is not past, no future; everything flows in an eternal present. - James Joyce

User avatar
Webwanderer
Moderator
Moderator
Posts: 6462
Joined: Fri May 12, 2006 12:03 am

Re: Internal Server Error

Post by Webwanderer » Thu Jan 06, 2011 6:36 pm

Back to sloooowww again, and I got the server error message when previewing a post.

WW

Post Reply